Customer Service Social Media Representative: Engage with customers across social media platforms, providing prompt and friendly assistance. Monitor and respond to inquiries, comments, and messages, ensuring a positive brand experience. Collaborate with marketing teams to align responses with brand voice and strategy. Utilize problem-solving skills to address customer concerns and escalate issues when necessary. Stay updated on product knowledge and social media trends to enhance customer interactions. Foster community engagement and build lasting relationships with customers through effective communication.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Customer support chat workers are in huge demand worldwide right now.
If you can start right away please apply below.